Fashion-Accessories.com - Frequently Asked Questions

Order Status:
Q: How can I find out the status of my order?
A: The best way is to sign into your account and check the order status.

Order Issues:
Q: I need to cancel my order, how do I proceed?
A: Please visit our returns section for further details by clicking here.

Q: What do I do if the item I received was not what I ordered?
A: Please contact our customer service department by clicking here.

Q: What should I do if the product I received was damaged or defective?
A: You need to act quickly as we have a time limit on all returns. Please click here for further details.

Returns:
Q: I would like to return my purchase! What do I do?
A: The best way to begin the process is via email in the contact us section. This way we start the return process, however please be aware that all orders are subject to our return policy. You may want to read our return policy prior to contacting us.

Q: What is your return policy?
A: You can and read our return policy by clicking here.

Payment Options:
Q: What payment options do you offer?
A: We accept Visa, MasterCard, Discover Cards, American Express, and PayPal, Checks by mail and Wire Payments. For International Orders we currently only accept Wire Transfers.

Q: I am worried about paying by Credit Card online, are the transactions secure?
A: Yes all transactions are secure; and for additional security we don't store your personal information either. Please visit our secure shopping section for further details.

Q: Do you charge sales tax?
A: Only if you live in the State of Florida. Any orders shipped to locations outside of the state of Florida are not subject to sales tax.

Q: My credit card was charged more than it was supposed to be. How do I get a refund?
A: Please contact us via email by clicking here and provide us with details of your overcharge.

PayPal
Q: What is PayPal?
A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

Q: How do I sign up for PayPal?
A: You can sign up for a PayPal account by going to https://www.paypal.com.

Q: How do I use a PayPal payment option on Fashion-Accessories.com?
A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the Fashion-Accessories.com web site.

Account Questions:
Q: I don’t remember my password, how do I retrieve it?
A: Just use our password retrieval tool by visiting our login section.

Q: How can I update my account information?
A: Log into your account to update all your account information.

Store Locations:
Q: Where can I find one of your showrooms near me?
A: Please visit our store location section for directions to our showroom.

Product Questions:
Q: Do you warranty your product?
A: We fully stand behind every item we sell, if you receive an item that is damaged, please contact us and we will promptly exchange it for you.

Q: Is an item in stock to ship now?
A: Items which are in stock will be marked "In Stock" on the product page.

Q: Do you sell wholesale?
A: Yes we do, please visit our wholesale page for further details.

Q: How can I get more information about a product?
A: Once you select the detailed view of a product, you will be taken to the actual product page which details information about a specific product.

Q: Where can I see a product in person?
A: You may visit our showrooms. Please visit our store location section for directions to our showroom.

Shipping Questions:
Q: Do you offer free shipping?
A: At times we do, on special merchandise or special sales. We also offer free shipping if you reach a certain Dollar amount, usually $100.00. Please check each product for further information.

Q: How will my product be shipped?
A: We normally utilize UPS or USPS for shipping; however, you can find more details in our Shipping Section.

Q: I would like to ship the product internationally, is that possible?
A: Yes we can ship internationally, please see out international shipping section.

Other Questions:
Q: Where do I report a problem with your website?
A: Please send us an email to webmaster@fashion-accessories.com, providing us with as much detail as possible as to any related website issues.